Hotel Duo (Prag)

28.04.24

7.9 Gut

Positiv Kostenloser Parkplatz
Nähe zur U-Bahn Kommentar vom Hotel
Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our hotel's proximity to the subway, providing convenient access to the city. We are sorry to hear that the beds were too soft for your preference and that the absence of absinthe was a disappointment. We strive to cater to a wide range of preferences and are continually reviewing our amenities and services based on guest feedback. We appreciate your insights as they help us improve and better serve our guests. We hope to welcome you back soon and provide an experience that meets all your expectations. Warm regards, Andrea Píchalová Hotel Director Negativ Betten zu weich
Kein Absinth

27.03.24

8.9 Sehr gut

Positiv Lage, Erreichbarkeit des Stadtzentrm Kommentar vom Hotel
Dear Guest, Thank you for taking the time to provide feedback on your recent stay with us. We are glad to hear that you found our location convenient and appreciated the accessibility to the city center. Regarding the noise when the windows are open, we apologize for any inconvenience this may have caused. We strive to ensure our guests have a comfortable stay, and we will look into ways to mitigate noise disturbances in the future. We value your feedback as it helps us to continually improve our services. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Best regards, Andrea Píchalová Hotel Director Negativ Lärm bei geöffneten Fenster

01.04.24

9.3 Exzellent

Positiv Gute Anbindung ans Zentrum dank Metro. Ruhe trotz Grösse des Komplexes. Kommentar vom Hotel
Dear Guest, Thank you for sharing your feedback with us. We're delighted to hear that you appreciated our hotel's convenient connection to the city center via the metro. We understand the importance of providing a peaceful environment for our guests, and we're pleased that despite the size of our complex, you found it to be peaceful and quiet during your stay. We do indeed welcome tour groups, and we strive to ensure that all guests, regardless of group size, enjoy a comfortable and pleasant experience with us. We look forward to welcoming you back on your next visit to the area. Best regards, Andrea Píchalová Hotel Director Negativ Wegen der Grösse beliebt bei Reisegruppen

03.04.24

6.8 Befriedigend

Positiv Preis Kommentar vom Hotel
Dear Guest, Thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience you experienced during your stay. Regarding the lack of water in the toilet and cold drops in the shower, we will investigate these matters immediately to ensure they are resolved promptly. Additionally, we will address the issue of noise disturbances from smokers outside the door at night and reinforce our no-smoking policy. Furthermore, we take the safety of our guests very seriously, and we will inspect the cheese knife at the breakfast buffet to ensure it is stable and safe for use. Please accept our apologies once again for any discomfort these issues may have caused. We appreciate your feedback, as it helps us improve our services for future guests. If there is anything else we can assist you with, please do not hesitate to contact us. Sincerely, Andrea Píchalová Hotel Director Negativ Kein Wasser, als ich auf dem Klo saß. Nur kalte Wassertropfen, als ich duschen wollte. Raucher lärmen in der Nacht draußen vor der Tür trotz Rauchverbotsschildern, ohne dass jemand was dagegen tut. Käsemesser beim Frühstücksbuffet ist altersschwach und potentiell lebensgefährlich (wackelt, instabil).

17.03.24

8.7 Sehr gut

Negativ Parkgebühr ist sehr teuer  Kommentar vom Hotel
Dear Guest, Thank you for your feedback regarding our parking fees. We appreciate you bringing this to our attention, and we understand that parking costs are an important consideration for our guests. We continuously review our pricing to ensure it remains competitive with other options in the area while still providing the best possible service and amenities. We'll take your comments into consideration as we strive to enhance our guest experience. If you have any further concerns or questions, please don't hesitate to reach out. We hope to have the opportunity to welcome you back for another enjoyable stay in the future. Thank you for choosing to stay with us. Warm regards, Andrea Píchalová Hotel Director