Edit/cancel bookings

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Process number

The process number can be found on your reservation confirmation.
If you no longer have this, please call us.
We'll gladly help you out.

+49 221 2077 600
Monday to Sunday: 24 hours a day

Access code

The access code can be found on your reservation confirmation.
If you no longer have this, please call us.
We'll gladly help you out.

+49 221 2077 600
Monday to Sunday: 24 hours a day

Please note: If you change your travel dates and/or the number of rooms, the room prices and cancellation deadlines may also change!

24-hour HRS service


+49 221 2077 7320