Hotel Sofitel Montréal Golden Mile (Montreal)

26.10.22

1 Ansprechend

Negativ Breakfast organization is still a mess. The waitress had to deal with a dozen tables and apparantely was alone. It took 30min until an assitant waiter appeared and told us that he is not allowed to take an order. We then left and complained at the reception. They told us they are aware and that they have told their management on many occasions, but nothing is changing.

27.10.22

6.8 Befriedigend

Positiv Sauberkeit, Stil und Eleganz, Empfang Negativ Bei drei Übernachtungen, habe ich kein Frühstück eingenommen. 1. Tag: Frühstück wird ab 6.30h angeboten, um 6.35 wurde ich unfreundlich aus dem Restaurant gebeten 2.Tag: Nach 30 Minuten am Tisch, war noch keine Servicekraft gekommen um die Bestellung aufzunehmen 3. Tag: Frühstück to go für 7.00h bestellt , kein Frühstück verfügbar und nach mehrmaligem Nennen der Zimmernummer und keiner Lösung wollte ich auf das Frühstück verzichten, bekam dann aber noch einen Kaffee und ein Croissant to go ausgehändigt (was nicht meiner Bestellung entsprach)

19.09.22

4.8 Ansprechend

Positiv The location of the hotel is in close proximity of a lot of restaurants. My room was large and clean and the bathroom was okay. Negativ The breakfast organization was unacceptable. It took more than 15min until somebody picked up our order. Then it easily took some more 30min until the simple breakfast arrives. Actually we never got what we ordered but overall the food was okay.
We have an agreed company rate that includes a continental breakfast. The delta price to a different breakfast on the menu was 1-3 CAD. However they wanted to charge the full price for switching (21-24 CAD).
It was shearly impossible to make eye contact with the waiters. We always had to get up and approach them if the coffee was empty, some jam was needed, etc. The invoice came swiftly and without asking for it though.

18.09.22

8.4 Sehr gut

Positiv The room was very spacious and nice. The staff at reception was very supportive. The bed was very comfortable. Negativ The breakfast is only offered a la carte and even for just a continental breakfast (some bread, coffee & juice) we had to wait for half an hour each morning. Compared to other hotels in this class which offer big breakfast buffets the choice is limited while the price is high.

15.06.22

8.9 Sehr gut

Negativ Das Frühstück ist ein Hohn. Es gibt kein Buffet, man bekommt EINEN Kaffee zugeteilt