General Terms & Conditions for reservations
The contractual basis of reservations
1. Scope: Hotel World Online
2. Nature of the contractual relationship with HRS
a) All reservations are relayed to the relevant hotel by HRS acting as communicating messenger.
4. Contracts and payment
a) Contracts for the relevant services are concluded directly between users and their chosen hotel through the reservation procedure. The room price confirmed by HRS is paid directly at the hotel. All rights and obligations arising from the hotel contract, especially any rights and obligations stipulated in §§651a ff. of the German Civil Code (BGB), apply directly and exclusively between the person booking the room and his chosen hotel.
5. Types of reservation
a) Standard reservations are generally held open by the hotel until 6pm local time. If the guest fails to arrive by 6pm, the hotel cancels the reservation at no cost to the user. The guest will then no longer have a right to stay at that hotel. If a guest cannot arrive before 6pm, he must notify the hotel directly of his expected arrival time and request confirmation from the hotel that it has received this information. In this case, the hotel may agree to keep the reservation open if the user provides his credit card number by way of a guarantee.
b) Guaranteed reservations are held open by the hotel for the entire night. The hotel may charge the user for overnight accommodation for bookings not cancelled in good time or when the customer fails to turn up.
6. Changes and cancellationsa) To avoid misunderstandings, changes and cancellations should always be made through the HRS hotel reservation system. The timeliness of changes and cancellations is determined primarily by the time at which HRS or the relevant hotel is notified.
Cancellation is only possible via HRS using the 'Edit/Cancel' tab on the HRS Web site itself, or by calling our 24h Customer Service Center or +44 870 2430003. Changes / cancellations in writing must be sent at least 2 hours prior to the cancellation deadline of your booking by mail to firstname.lastname@example.org or per fax to +49 (0) 221 2077 666. (For written correspondence our opening times are Monday-Saturday 7am-12pm CET, Sundays 8am-10pm CET.)
When bookings are cancelled, a cancellation number is issued. Because this is also proof of the cancellation, we urge you to store it carefully. If bookings are cancelled after the cancellation deadline, HRS merely forwards the customer's message to the hotel. The hotel may then decide on the cancellation fee. Hotels may choose to demand compensation for early departure.
7. Hotel categories and information
8. Contractually agreed room prices
a) All HRS prices, whether special all-year-round prices or cheapest daily prices, are contractually-agreed room prices which apply to all bookings made through the worldwide HRS hotel reservation system.
b) Bookings are made at the cheapest current daily HRS price available on the system for the chosen travel dates. Last-minute, seasonal, weekend and special offers are automatically taken into consideration during reservation. Room prices quoted with a binding guarantee are guaranteed by the hotel for all reservations made.
c) In addition to the already cheap HRS daily price, some hotels offer "hot deals" on HRS. These are marked accordingly. In contrast to HRS daily prices, these rates are subject to special conditions (e.g. minimum advance booking times, restricted cancellation, credit card-only booking, etc.) which are listed in separate notes displayed before the booking is made. These special booking conditions may also apply to certain rates for hotels that are booked on HRS via an external system.
9. List of hotels bookable immediately
The best HRS prices on the system for the available hotels are shown for the travel dates and length of stay entered. If several prices are available for the desired length of stay, the hotel list shows the average price per single or double room, which is shown in detail by the individual hotel in its binding offer.
Whenever a currency is selected, room and breakfast prices are shown in the chosen currency in a non-binding manner. Binding offers for chosen hotels show the valid room price in the currency in which the room will be invoiced.
10. Data protection
HRS pledges to abide by the applicable data protection regulations. HRS processes and uses customer-specific data only with the individual's agreement or if the legal regulations permit the processing and use thereof. HRS processes and uses only such data as required for the provision of the HRS services and use of the Web site as well as the services offered on the Web site or data whose use is permitted by law.For details, please consult the HRS Data Protection Declaration
In accordance with Section 7(3) of the German Statute Against Unfair Competition (UWG), HRS may send advertising for its services to your e-mail address if this is entered as part of the booking procedure. You may prevent this at any time simply by sending an e-mail to email@example.com.
Subscription to the newsletter has no bearing on whether or not you receive this advertising.
Although the utmost care has been taken in collating the available information, HRS cannot accept any liability for errors that may arise during data entry or data transfer. Data may only be copied onto other data storage media - even in part - or used for purposes other than those intended here with express permission from HOTEL RESERVATION SERVICE Robert Ragge GmbH, Cologne/Germany.
All contractual relations are bound by German national law. The place of performance is Cologne. The court of jurisdiction will be that in Cologne for businessmen or those who do not have a German court of jurisdiction. In all other cases, the legally-stipulated court of jurisdiction will apply.
Links on this Web site to the sites of other companies (so-called "third-party sites") are provided merely for the user's interest. If you click on one of these links, you leave the HRS Web site.
We have no control over the content of third-party sites. We therefore cannot accept any liability for the content on these sites. Without concrete evidence that the relevant third party is acting in breach of the law, it would be unreasonable to expect us to monitor the content of linked sites on a permanent basis. Should we become aware of any breaches of the law, we will remove the relevant links immediately.