Data protection + security
The principles of data protection
1. General information on data protection and the purpose of data storage
What data do we collect?
Whenever you make a hotel reservation using HRS, we collect the data that we require to make the reservation, particularly your name, telephone number and e-mail address ("contact details"), as well as your arrival and departure dates, the name of the hotel and the type of room booked ("booking details").
General questions may be addressed to us using the Contact field. In order to be able to process your enquiries, we collect your contact details. This data is deleted again once the enquiry has been dealt with.
MyHRS may be used to register as a user of our site by entering your contact details. One of the advantages of being registered is that you do not have to re-enter your details every time you make a booking. You may un-register again at any time. To do so, simply send an e-mail to email@example.com.< br />We will then delete your contact details. MyHRS also enables users to be kept informed by e-mail about travel tips, changes to the site, special offers, etc. It can also be used to subscribe to a newsletter. Users are free to choose whether or not to benefit from this form of customer support, and may unsubscribe again at any time.
Who receives my data?
Whenever you make a booking using HRS, your booking details are passed onto your chosen hotel to enable the reservation to be made. Apart from this, your data is not passed on to any third parties. Under no circumstances will HRS sell or lend out your contact details.
In exceptional circumstances, legal regulations, judicial or official orders may require us to hand data over to the relevant authority or court. However, this is only undertaken within the framework of our legal obligations. In accordance with the data protection regulations, your personal details are usually deleted 60 days after the end of your stay.
2. Information on data protection
How safe is it to transfer data to HRS?
All data you provide to HRS is encoded and transmitted using the 128-bit SSL (Secure Sockets Layer) protocol. This is a tried-and-tested system used by browsers the world over to encrypt data automatically before transmitting it us.
How secure is my data on the HRS database?
We apply HRS's strict safety standards for our database and Internet server in order to provide effective protection against loss, misuse, divulgence, alteration and deletion of and unauthorised access to your data.
What are cookies?
Cookies are small pieces of information that your browser stores on your computer's hard disk. They simplify booking by automatically calling up frequently-used data on sites you have already visited. You can set your computer to not store any cookies on your computer. However, this may prevent you using some of the functions we offer. The basic "search-and-book" functions can also be used without cookies.
4. QuestionsYou may ask to see your stored personal data at any time. You also have the right to correct, delete or block (incorrect) data. Contact details should be amended under MyHRS. However, contractual and/or legal regulations, particularly those relating to accounting and payment, may prevent certain data from being deleted. Questions about our data protection principles should be addressed to: firstname.lastname@example.org
+44 (0)870 243 0003
+44 (0)20 8846 0641
HRS – HOTEL RESERVATION SERVICE LTD.
5-17 Hammersmith Grove
London W6 0LG