Hilton Rotterdam

Reception gave wrong assurance about room bookings when I checked in. This led to me cancelling and changing my existing flight bookings to accommodate an extended stay without actually having a room. I was made aware of this at 23:00 at night by a hotel employee trying to access my room to see whether I had checked out while I was sleeping. I was horrified. The promise of the Front Desk Manager to organise a room with a partner hotel did not come to fruition, but what is worse, she did not even find it necessary to inform me of the status of her efforts (I doubt she even tried though). Additionally she denied all responsibility on their behalf, because the middle booking I thought I made could not be located. She did not think that the confirmation of two reception employees on the same day for the duration of my booking was anything that a customer should rely upon. Absolutely shocking and unsatisfactory treatment.